Terms of Service

1. Agreement to Terms

By accessing or using LastRoom (“the Platform”), you agree to be bound by these Terms of Service. If you do not agree to these terms, you may not access or use the Platform. These Terms apply to all hotels, travel agents, and other users of our B2B marketplace.

2. Description of Services

LastRoom is a B2B marketplace that connects hotels with unsold room inventory to travel agents seeking last-minute accommodations for their clients. The Platform facilitates real-time bidding, booking management, and transaction processing between parties.

3. Eligibility and Account Registration

To use the Platform, you must:

• Be a registered business entity (hotel or travel agency)
• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Be at least 18 years old and have authority to bind your organization

4. Hotel Obligations

Hotels using the Platform agree to:

• Maintain accurate room availability and pricing information
• Honor all confirmed bookings at the bid price
• Provide accommodations that match the description and standards advertised
• Process cancellations and refunds according to Platform policies
• Comply with all applicable hospitality and consumer protection laws

5. Travel Agent Obligations

Travel agents using the Platform agree to:

• Submit bids in good faith with valid client bookings
• Honor all accepted bids and complete transactions promptly
• Provide accurate guest information for bookings
• Communicate booking changes or cancellations in a timely manner
• Comply with all applicable travel agency regulations

6. Bidding and Booking Process

The Platform operates on a real-time bidding system. Hotels list available rooms with minimum bid thresholds. Travel agents place bids, which hotels may accept, reject, or counter. Once a bid is accepted by both parties, a binding booking is created. All transactions are subject to our payment processing terms.

7. Fees and Payments

LastRoom charges service fees for transactions completed through the Platform. Fee structures are disclosed during the registration process and may be updated from time to time. Payment processing is handled by third-party providers, and users agree to their terms of service.

8. Prohibited Activities

Users may not:

• Use the Platform for any illegal purposes
• Manipulate bids or engage in fraudulent transactions
• Interfere with the Platform's security or functionality
• Harvest data or use automated systems without authorization
• Misrepresent business credentials or inventory availability

9. Termination

We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent, abusive, or harmful activity. Users may terminate their account at any time by contacting support. Outstanding obligations from confirmed bookings survive termination.

10. Limitation of Liability

LastRoom acts as a marketplace facilitator and is not responsible for the quality of accommodations, service delivery by hotels, or client satisfaction. Our liability is limited to the amount of fees paid to us in connection with the disputed transaction. We are not liable for indirect, incidental, or consequential damages.

11. Dispute Resolution

Any disputes arising from these Terms or Platform use shall first be attempted to be resolved through good faith negotiation. If unresolved, disputes will be subject to binding arbitration in accordance with the rules of the American Arbitration Association.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions.

13. Changes to Terms

We may modify these Terms at any time. We will notify users of material changes by email or through the Platform. Continued use after changes constitutes acceptance of the revised Terms.

14. Contact Information

For questions about these Terms, please contact us at legal@lastroom.io.